Refund policy

Our merchandise is made to order through Printful, an on-demand processing and fulfillment company. Therefore, returns are only allowed for products that arrive damaged or in the wrong size from what you ordered. Customer must report these damages within 30 days of receiving the order. We are unable to offer exchanges as that would require the fulfillment company to produce an entirely new product. 

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at merch@coastcontra.com. Please note that returns will need to be addressed to Coast Contra, LLC and sent to the following address:

5850 W 3rd Street, Ste E #1007, Los Angeles, CA 90036

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at merch@coastcontra.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will not be able to process refunds or returns for damaged items that were not reported to us within 30 days of customer receiving the order(s). 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your damaged item return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at merch@coastcontra.com.